Support Centre

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Troubleshooting Login Problems

1. Quick Overview (What This Is & Why It Matters)

  • Most access issues are solved by resetting your password and checking spam/junk folders for the reset email.

  • Gets you back to member benefits fast and keeps your account secure.

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Quick steps to regain access to your membership profile.

2. Step-by-Step Instructions (Action section)  

  1. Go to the Membership login page and click Forgot my password.

  2. Enter your registered email and follow the link in the reset email (check spam/junk).

  3. If the issue is CPD-only, sign in via the CPD login page.

  4. Still stuck? Use Finding Help & Contacting CIBA.  

3. What You’ll Need (Requirements)

  • Access to your registered email inbox

  • Your member-registered email address

4. Common Mistakes to Avoid 

  • Using the wrong site  
    Instead, do: use Membership login for membership tasks, CPD login for learning. 

  • Clicking an old reset link 
    Instead, do: use only the latest reset email. 

  • Not checking spam/junk   
    Instead, do: search your mailbox for “password reset” and the portal domain.

5. Related Resources

  • Resetting Your Password (Technical Support)

  • Finding Help & Contacting CIBA (Getting Started)

  • Navigating the Member Portal (Getting Started)

6. Need More Help? (CTA)

  • Open a Login ticket with the page URL and error screenshot.

  • If you cannot access email, use Finding Help & Contacting CIBA to reach Support.