Support Centre

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Get expert guidance when you need it most.

Step-by-step guide to contacting CIBA’s Member Advisory Team for professional support and technical guidance.

Contacting the Member Advisory Team

1. Quick Overview

The Member Advisory Team is your direct line to CIBA for professional, compliance, and membership support. 
They help members navigate complex processes,  from updating profiles and renewing memberships to understanding CPD, designations, or reinstatements. 

Contacting the correct team ensures your query is resolved quickly and recorded for reference under CIBA’s Service Level Agreement (SLA) standards. 

2. Step-by-Step Instructions

  1. Prepare your details before contacting the team: 

    • Your Full Name 

    • CIBA Membership Number 

    • A short summary of your query 

    • Any supporting documents or screenshots (if applicable). 

  2. Choose one of the following contact methods: 

    • Telephone: +27 (12) 643 1800 (available Monday–Friday, 07:30–16:00) 

    • Support Ticket: Log a query via the Member Portal under My Communications → My Ticket. 

  3. Select the correct category (e.g., Membership, Compliance, Designations, New Applications, Billing) when logging a ticket to ensure it reaches the right specialist. 

  4. Await an acknowledgment email confirming your ticket reference number. 

  5. The Member Advisory Team will review and respond to your query within the SLA timeframe. 

3. What You’ll Need  

  • CIBA membership number or membership-registered email address. 

  • Login credentials for the Member Portal (if submitting via ticket). 

  • Supporting documents (invoices, proof of payment, forms, or screenshots). 

  • Internet access or phone connection. 

4. Common Mistakes to Avoid

  • Sending incomplete information. 
    Include your membership number and full details for faster assistance. 

  •  Using multiple channels for the same query. 
    Log one ticket or email only — duplicate requests can delay responses. 

  •  Selecting the wrong ticket category. 
    Choose the correct department for accurate routing (e.g., “Compliance” or “Billing”). 

6. Need More Help? (CTA)

  • Membership Support Desk / Member Advisory Team 
    Tel: +27 (12) 643 1800 
    Hours: Monday–Friday, 08:00–16:30 

  • Open a Support Ticket Log a query via the Member Portal under “My Communications” → “My Ticket”.