Knowledge Centre

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1. Finding Help & Contacting CIBA 

 We’re here to make your membership journey smoother. Whether it’s compliance, technical queries, or career guidance, connecting with us is quick, simple, and effective.

2. What You Need to Know

CIBA has built multiple channels to ensure you never feel stuck. From quick self-service options like our FAQ library and Chatbot, to direct access to Professional Portfolio Consultants (PPCs) and our helpdesk ticketing system, you can always find the right support for your situation

Our priority is to respond quickly, track your query, and keep you informed until resolution.

3. How to Get Support

  1. Start with our Chatbot, FAQ libraries or Blogs for quick, instant guidance.

  2. Submit a Ticket query — logged, tracked, and monitored.

  3. Email us directly:

    • General queries: ciba@myciba.org

    • Complaints: complaints@myciba.org (include the completed complaint form + supporting documents).

  4. Call us: +27 (0)12 643 1800 during operating hours.

4. Contact & Operating Hours

  • Telephone: +27 (0)12 643 1800
    Email: ciba@myciba.org
    Office Hours:

    • Mon–Thu: 07:30 – 16:00

    • Fri: 07:30 – 15:00

    • Closed on weekends & public holidays

    Registered Address
    Care of Van Dyk and Horn Attorneys
    5th Floor, Bloukrans Building
    Lynwood Bridge, Pretoria, Gauteng, 0081

    Physical Offices