Support Centre

Placeholder image with a play button icon and text stating "Your Guide in Video Form - Coming Soon!" on a dark background.

How to set up a payment plan and stay fee-compliant

Setting up Recurring Payments 

1. Quick Overview (What this is & Why it matters)

  • New members (first membership invoice): must pay in full within 7 days - no recurring plan on the initial membership invoice. 

  • Plan lengths: 3 months for CBAP designation holders; 6 months for all other membership/designation types. 

  • Cut-offs: Plans accepted up to 20 days after the invoice date. 

  • Deduction dates: 

  • 15th / 25th / last day (December defaults to 15th unless changed ≥10 days prior). 

  • Early-bird (renewals): not available on debit orders/recurring plans; only for full single-transaction settlement to R0. 

2. Step-by-Step Instructions (Action)

  • Open your invoice: Login to your Membership Profile → Accounts → Invoices → open the latest invoice.

  • Link: https://accounts.myciba.org/login

  • Confirm eligibility: If this is your first membership invoice, you must pay in full within 7 days (no plan).

  • Select payment plan option via our provider.

  • Ensure the correct limit is applied:

    3 months: CBAP designation holders.

    6 months: other membership/designation types.

  • Pick your deduction dates from the allowed options and ensure funds will be available.

  • Authorise the plan (e.g., OTP).

  • If a deduction fails: bank rejection fees + full outstanding become due immediately, and your account may be suspended until cleared. You will also be tagged and the system will not allow you to sign up for a payment plan next time, full payment will be required.

3. What You’ll Need (Requirements) 

  • Category (CBAP vs other), invoice issue/due dates.

  • A payment method that supports scheduled deductions.

  • Deadline: set the plan within 20 days of the invoice date.

  • Note: Channel 2 (Plus Option) choices must be finalised before you set up or run payments.

4. Common Mistakes to Avoid  

  • Trying to use a plan for a first membership invoice. First invoice = pay in full within 7 days.

  • Expecting early-bird on a plan. Early-bird applies only to full same-transaction settlement to R0.

  • Choosing the wrong plan length. CBAP = 3 months; other designations = 6 months.

  • Missing the 20-day setup window. Set your plan promptly.

  • Not keeping enough funds in your account on the debit-order date. If it bounces, your membership may be suspended, your profile flagged, and you won’t be allowed to use debit orders again.

5. Related Resources

  • Paying Membership Fees (Join & Renew) 

  • Paying Designation or Licence Fees 

  • Handling Overdue Payments 

6. Need More Help? 

  • Open a ticket: Login to your Membership Profile→ My Support and Tools→ My Tickets → Log Ticket.