Support Centre

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Get help from our team quickly and accurately.

Step-by-step guide to raising a support request within your CIBA member portal.

Submitting a Support Ticket 

1. What This Is & Why It Matters

Submitting a support ticket is the official way to connect with CIBA for assistance. It ensures that your query is logged, tracked, and directed to the right department for a timely and accurate response. 

Each ticket you submit creates a formal record of your interaction, allowing both you and CIBA to monitor progress, maintain accountability, and reference previous discussions when needed. This helps us serve you with greater consistency and transparency. 

By using the ticket portal, your request follows a structured workflow, meaning no query gets lost in an inbox. It allows our team to prioritise effectively, provide clearer communication, and resolve issues faster. In short, submitting a ticket isn’t just about getting help it’s about ensuring your experience is efficient, traceable, and professional from start to finish. 

2. Step-by-Step Instructions

  1. Log into your CIBA profile via the Member Portal. 

  2. From your Dashboard, scroll to My Support & Tools.  

  3. Select My Tickets → Log Ticket.  

  4. Choose the department relevant to your request (e.g., Membership, Billing, Technical). 

  5. Enter a clear subject, detailed description, and attach any screenshots or documents that help illustrate your issue. 

  6. Click Submit / Open Ticket. 

  7. Use My Tickets / View All Tickets in your dashboard to check status or provide follow-up information

3. What You’ll Need 

  • Your CIBA login credentials. 

  • A subject line summarising your issue. 

  • A clear description of the problem or question. 

  • Any relevant attachments (screenshots, documents). 

  • Department or category for routing. 

  • Access to your My Tickets dashboard to follow up. 

4. Common Mistakes to Avoid  

  • Selecting the wrong department. 
    Choose the department that best matches your issue to speed up response. 

  •  Submitting minimal or vague descriptions. 
    Provide context, steps you tried, and attach screenshots if possible. 

  •  Not checking your ticket status afterward. 
    Use “My Tickets / View All Tickets” to monitor replies and respond promptly. 

  •  Submitting duplicate tickets for the same issue. 
    Instead, update the original ticket with extra info or documents. 

5. Related Resources  

Explore Our New Membership Ticket System — article explaining how to open tickets in the portal  
Manage Your Membership Account With Ease — includes steps to “My Tickets / Log Ticket” in your profile  
CIBA Blogs Home — news, updates & guidance  
Accounting Weekly (CIBA Publication) — professional articles & updates 

6. Need More Help?

  • Membership Support Desk 
    Email: support@myciba.org 
    Tel: +27 (12) 643 1800 

  • If you can’t access your portal or have no login, you may email support or request a new login.