1. Quick Overview (What This Is & Why It Matters)

Your password is the key to your CIBA member profile, which holds your personal, compliance, CPD, and billing data.
Changing it regularly or when compromised helps you meet CIBA’s terms (you must notify CIBA if your account is compromised).
It protects your account from unauthorised access and ensures continuity of your membership privileges.

Step-by-step guide to changing your password so your CIBA account stays safe and accessible.

2. Step-by-Step Instructions

3. What You’ll Need

Your registered email address (for password resets).
Your current password if you’re changing (not resetting).
A new password that meets CIBA’s security requirements (e.g., minimum length, complexity).
Access to your email inbox (and spam/junk folder) to receive reset links.
Browser / internet access.

4. Common Mistakes to Avoid

Choosing a weak or overly simple password.
Use a mix of uppercase, lowercase, numbers, and special characters.
Not confirming the new password field correctly.
Be careful when typing the “confirm” field; they must match exactly.
Reset link expired (if you waited too long).
Use the reset link promptly, if expired, initiate a new reset request.
Not checking spam/junk folder for reset email.
Always check all folders if the reset email doesn’t come through.

5. Related Resources

6. Need More Help?

Support Centre