Support Centre
Cancelling Payments or Requesting Refunds
How to log a cancellation/refund request, what qualifies, and what happens next.
1. Quick Overview (What This Is & Why It Matters)
Most membership/designation/licence fees are non-refundable under the Terms & Conditions. Overpayments are credited to your account. In limited cases (e.g., a genuine duplicate), a refund may be approved after review. Requests to reverse Channel 2 (Plus Option) must be submitted before usage windows, where applicable.
2. Step-by-Step Instructions (Action section)
Confirm your details: Note your invoice number and payment date. If needed, open it here:
Login to your Membership Profile → Accounts → Invoices → open the latest invoice. Link: https://accounts.myciba.org/login
Prepare your reason & documents: Write a short explanation (duplicate / wrong amount / Channel 2 (Plus Option) reversal / other) and save your proof of payment (bank/processor confirmation) as well as bank confirmation letter.
Security tip: don’t include full card numbers in tickets.Log your request:
Login to your Membership Profile → My Support and Tools → My Tickets → Log Ticket.Subject: “Refund/Cancellation request”
Include: invoice/proforma number, payment date, reason, and attach proof of payment/screenshots.
We review your request: We’ll assess per policy and timing. If we need more info, we’ll reply in the same ticket.
Outcome applied:
Overpayment: credited to your account.
Non-refundable items: declined with policy reference.
Approved refunds: processed back to the original payment method and your invoice/status updated in your profile.
3. What You’ll Need (Requirements)
Invoice/proforma number and payment date.
Proof of payment (bank/processor confirmation).
Bank confirmation letter
Any extra context that helps us match the transaction (e.g., duplicate ref no.).
Channel 2 (Plus Option) reversals: submit before usage windows where applicable.
Deadlines:
New members: first membership invoice must be paid in full within 7 days of the invoice date (not eligible for a payment plan).
Renewals: early-bird applies only to full single-transaction settlement to R0 (not on plans).
4. Common Mistakes to Avoid
Requesting refunds on non-refundable fees. Overpayments are credited to your account.
No proof of payment attached. Always include bank/processor confirmation.
No bank confirmation letter attached. Always include bank confirmation confirmation.
Late Channel 2 (Plus Option) reversals. Submit before usage windows where applicable.
Putting card numbers in tickets. Never share full card details.
5. Related Resources
Requesting a Tax Invoice or Statement
Paying Membership Fees (Join & Renew)
Paying Designation or License Fees
Handling Overdue Payments
6. Need More Help?
Open a ticket: Login to your Membership Profile → My Support and Tools → My Tickets → Log Ticket.