Support Centre

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How to become a CIBA Approved Provider

 Create member-first offers with real value. We work with trusted brands to publish exclusive benefits that help members save money or work smarter - backed by clear eligibility and verification.

1. Quick Overview (What This Is & Why It Matters)

Partner offers succeed when they solve real pain points and are easy to redeem. Clear verification protects members; strong value drives uptake for partners.

2. Step-by-Step Instructions 

  1. Submit your proposal: Offer, eligibility, redemption flow.

  2. Provide verification: How we’ll check active membership.

  3. Supply assets: Copy, creative, T&Cs, expiry, UTMs.

  4. Approval & go-live: We review, confirm placements, and schedule launch

3. What You’ll Need (Requirements)

  1. Offer details, eligibility, T&Cs, expiry

  2. Redemption steps + member verification method

  3. Creative assets and tracking links

  4. Support contact for member queries

4. Common Mistakes to Avoid

  • No verification. Instead, do: include an active-membership check.

  • Vague T&Cs. Instead, do: specify eligibility, limits, expiry.

  • Token discount. Instead, do: ensure a real, exclusive member advantage.

5. Related Resources

  • Accessing the Member Rewards Portal (I — Rewards)

  • Advertise to CIBA Members (N — Sponsor & Advertise)

6. Need More Help? (CTA)

Submit a Partner Offers enquiry to marketing@myciba.org with your proposal, assets, and verification plan.