Support Centre

7. Need More Help? 

  • Your Professional Portfolio Consultant (PPC): Check your profile under Current Membership. 

  • Membership Support: Log a Ticket (select category Rewards & Partner Offers) 

  • +27126431800 

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1. Using Partner Offers

Step-by-step guide to accessing exclusive CIBA member discounts and benefits.

2. Quick Overview

CIBA’s partner offers give you access to exclusive, negotiated benefits designed to support your professional growth and save you money. From discounted software and professional indemnity insurance to training and compliance tools, these offers help you strengthen your practice with trusted, high-quality solutions — available only to members in good standing through the My Rewards section of your profile.

3. Step-by-Step Instructions

  1. Log in to your CIBA account. 

  2. From your dashboard, select My Rewards. 

  3. Browse the Reward Partners to view available offers and their benefits. 

  4. Select an offer that interests you and follow the offer-specific instructions: 

  5. Some partners provide voucher codes directly in the portal. 

  6. Others require you to complete an interest form (e.g., for PI insurance). 

  7. Certain offers will redirect you to the partner’s website to redeem. 

  8. Submit any required forms and confirm your redemption via email or the partner’s system. 

  9. Track your activation — some benefits require approval or confirmation before use.  

4. What You’ll Need

  • Active CIBA login credentials.

  • Membership in good standing (no outstanding fees; annual declaration and CPD compliance completed; no pending complaints or investigations).

  • For certain offers (e.g., professional indemnity insurance):

    • Completed FIC, CPD and NOCLAR declarations.

    • Practice Ready Assessment or Annual Practice License, if applicable.

    • Professional designation linked to your practice area.

5. Common Mistakes to Avoid

  • Assuming all offers follow the same process  
    → Each partner has its own redemption steps — always read the instructions for each offer. 

  • Ignoring eligibility criteria  
    → Some rewards require specific designations or declarations. Confirm before applying. 

  • Outdated contact details  
    →  Update your email and phone number to ensure you receive partner confirmations. 

  • Missing deadlines 
    → Redeem your rewards as soon as they become available. 

  • Assuming automatic activation (for insurance)  
    → You must complete and submit the PI questionnaire to activate cover. 

6. Related Resources

  • CIBA Partner Offers  

  • Professional Indemnity Insurance Information Page