Support Centre

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Step-by-step guide to ensure you don’t miss important updates, invoices, CPD reminders, or compliance notices.

1. Keep your CIBA profile up to date.

2. Quick Overview (What This Is & Why It Matters) 

Keeping your profile up to date helps CIBA stay in touch with you about important matters like renewal deadlines, CPD requirements, practice licences, and industry updates. 
Outdated contact details may result in missed invoices, suspension of your profile, or loss of key communications that affect your membership compliance and benefits. 

3. Step-by-Step Instructions 

  • Log into your CIBA profile on the Member Portal. 

  • Go to the “My Information” section under your dashboard. 

  • Select “Update Personal Details.” 

  • Edit the fields you want to change (email, mobile number, postal/residential address, work details). 

  • Click Save/Submit to confirm changes. 

  • Check your email for confirmation that your details have been updated. 

4. What You’ll Need 

  • Your CIBA login details. 

  • Updated email address, mobile number, or physical address. 

  • Supporting documentation if required (e.g.ID,  
    Passport, proof of residential address for certain compliance updates). 

  • Make sure your new details are active and accessible (especially email and mobile). 

5. Common Mistakes to Avoid 

  • Forgetting to update your email address after changing jobs. 
    Always update your profile immediately when your email changes. 

  •  Using a shared or outdated contact number. 
    Provide your personal, active mobile number to receive CIBA alerts. 

  •  Not checking that the changes saved. 
    After updating, log out and back in to confirm the new details reflect. 

  •  Ignoring postal/residential address fields. 
    Keep these current, especially if you need to receive posted documents. 

6. Related Resources 

  • Membership Terms & Conditions 

  • Annual Declaration Guidelines 

  • CPD Requirements & Logging Guide 

  • Support Ticket Portal 

7. Need More Help? 

Membership Support Desk 
Open a Support Ticket on your Profile  
Tel: +27 (12) 643 1800