Support Centre

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1. Payments & Billing

Step-by-step guide to understanding your invoice, confirming your billing cycle, and choosing the right next action to stay fee-compliant. 

2. Quick Overview

This page helps you read, not pay. You’ll confirm your cycle and due date, understand each line, and decide whether to fully settle (eligible for early-bird), use a payment plan, or change add-ons—so you keep your status in good standing

3. Step-by-Step Instructions

  • Open your invoice: Login to your Membership Profile→ Accounts→ Invoices → open the latest invoice. 
    Link: https://accounts.myciba.org/login  

  • Confirm your cycle & due date: 

    • Renewals: 

      July Cycle: Registered May–Oct → pay/arrange by 8 July. 

      January Cycle: Registered Nov–Apr → pay/arrange by 8 January. 

    • New Members:  Pay within 7 days to activate rewards; after that, annual fees are due on your cycle date (8 July or 8 January). 

    • Scan line items: Membership, designation/licence fees, and Channel 2 (Plus option) 

    • Check outstanding balance: Early-bird discount applies only if your account is fully settled – be sure to clear old fees and your renewal invoice to a R0 balance. 


      Decide on your action:       

    • Take up the early-bird discount? → Settle your membership fees in full 

    • Need a payment plan? → Set up a payment plan via our online payment portal 

    • Change card/EFT/debit order? → Update your payment method via our online payment portal 

    • Namibia members: ensure your profile shows Namibia for address and nationality. If your invoice shows South Africa fees, log a support ticket so we can switch you to the Namibia product and apply your Namibia-specific rewards. 

  • Login to your Membership Profile→ My Support and Tools→ My Tickets → Log Ticket

4. What You’ll Need

  • Documents/Info: Your Membership Profile Logins; Know your billing cycle (July/January); know if you owe anything. 

  • Deadlines: Early-bird - 10% off if paid in full by 31 May or 30 Nov; 7.5% off if paid by 30 Jun or 31 Dec. 

  • Special cases: Corporate & CFO Club follow separate agreements. 

5. Common Mistakes to Avoid  

  • Assuming early-bird applies with a balance. Instead: pay old + new to R0 in one go. 

  • Missing your cycle. Instead: confirm July vs January before you act. 

  • Skipping the Channel 2 (Plus option) pop-up. Instead: choose Stay Enrolled or Opt Out (if allowed) before paying. 

  • Namibia profile incorrect. Instead: fix country before payment. 

6. How to Apply

  • [Paying Membership Fees] 

  • [Setting Up Recurring Payments] 

  • [Updating Your Payment Method] 

  • [Handling Overdue Payments] 

  • [Channel 2 (Plus Option) – Benefits & FAQs] 

8. Need More Help?
Open a ticket: Login to your Membership Profile→ My Support and Tools→ My Tickets → Log Ticket.