Support Centre

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Step-by-step guide to uploading a high-quality image that meets CIBA’s profile standards.

1. How to Upload a Professional Photo  

2. Quick Overview (What This Is & Why It Matters) 

Your profile photo is part of your public member record and supports identity verification, professional presentation, and credibility. A low-quality or missing photo may delay certain verification requests or create an unprofessional appearance. 
Ensuring your photo complies with CIBA’s guidelines keeps your profile in good standing. 

3. Step-by-Step Instructions 

  1. Log into your CIBA profile via the Member Portal. 

  2. Navigate to “My Information”  

  3. Look for “Profile Photo”, “Upload/Change Profile Picture” or similar option. 

  4. Click Choose / Browse / Upload and select your prepared photo file. 

  5. Adjust or crop the image if prompted (centre your face, ensure clarity). 

  6. Click Save / Confirm / Upload to finalize. 

  7. Review your profile page to ensure the updated photo displays correctly. 

4. What You’ll Need 

  • Active CIBA login credentials. 

  • A clear, professional photo file (JPEG or PNG preferred). 

  • Photo that meets CIBA’s guidelines (size, dimensions, quality). 

  • An internet connection and browser. 

5. Common Mistakes to Avoid 

  • Uploading a photo with incorrect size or file type. 
    Use JPEG or PNG, and adhere to any max dimension or file size limits. 

  •  Poor lighting, distracting backgrounds, or unprofessional attire. 
    Use a plain, neutral background and professional dress. 

  •  Photo is too zoomed out or cropped awkwardly. 
    Make sure your face is centred and clear. 

  •  Not saving or confirming after upload. 
    Always click Save / Confirm, then review your profile to verify. 

6. Related Resources  

7. Need More Help?  

  • Membership Support Desk 
    Tel: +27 (12) 643 1800 

  • Open a Support Ticket (on your profile, under My Support and Tools)