Support Centre

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1. Redeeming Discounts & Vouchers 

Step-by-step guide to unlocking and using your exclusive CIBA member rewards. 

2. Quick Overview (What This Is & Why It Matters) 

CIBA provides members with access to exclusive discounts and vouchers through the My Rewards portal. These offers reduce costs on professional tools, software, insurance, CPD, and lifestyle services — helping you save while staying compliant and supported. Maintaining good standing ensures continuous access to all available rewards. 

3. Step-by-Step Instructions 

  1. Log in to your CIBA account. 

  2. From your dashboard, navigate to My Rewards to view all available discounts and vouchers. 

  3. Select the reward partner that interests you and click to open the offer details. 

  4. If a voucher code is provided, copy it and apply it during checkout on the partner’s website. 

  5. If a claim form or interest form is required (e.g., insurance or training), complete and submit it through the portal. 

  6. Follow the redemption instructions carefully, some offers redirect to a partner portal, while others are activated via email or downloadable vouchers. 

  7. Save your confirmation emails or receipts for your personal records and compliance verification. 

4. What You’ll Need

  • Active CIBA membership in good standing (fees paid or debit order active). 

  • Completed annual declaration and mandatory CPD hours logged. 

  • CIBA login credentials to access rewards. 

  • Voucher or discount code, where applicable. 

  • Updated contact details to receive confirmation emails from partners. 

5. Common Mistakes to Avoid 

  • Redeeming while suspended  
    → Clear outstanding fees or activate your debit order before using rewards. 

  • Ignoring expiry dates  
    → Redeem offers promptly; many have limited validity. 

  • Skipping partner-specific steps  
    → Each reward partner has unique redemption requirements. Follow the instructions in My Rewards. 

  • Not saving your confirmation  
    → Store voucher codes and confirmation emails for proof of redemption. 

6. Related Resources

  • CIBA Terms & Conditions  

  • Professional Indemnity Insurance

7. Need More Help?

  • Your Professional Portfolio Consultant (PPC): Find under Current Membership in your profile. 

  • Membership Queries: Log a Ticket (select category Membership or Billing) 

  • Reward Redemption Issues: Log a Ticket (select category Rewards & Vouchers)