Support Centre

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1. Requesting a Tax Invoice or Statement  

2. Quick Overview (What This Is & Why It Matters) 

  • Invoices show individual charges and can be viewed/printed from your profile. 

  • Statement of Account gives a consolidated view of all transactions and your current balance for a chosen period. 

  • Important: Timely payments are crucial for maintaining our current fee structure. Delays in payment may contribute to a potential fee adjustment in the upcoming year. 

 How to access your invoices and statements quickly.

3. Step-by-Step Instructions (Action)

A) View/Download an Invoice

  • Login to your membership profile: accounts.myciba.org/login 

  • From your dashboard, scroll to My Account. 

  • Select Invoices. 

  • Select View next to the relevant invoice.

    B) Download a Statement of Account 

    1. Login to your membership profile: accounts.myciba.org/login 

    1. From your dashboard, go to My Account. 

    1. Select Statements (or Statement of Account, depending on your view). 

    1. Choose your date range (e.g., last 30/90 days or custom), then Generate/Download. 

    • Tip: If you don’t see a Statements tab, open any invoice and look for a Statement or Account Statement button/link; if still unavailable, log a ticket.

4. ) What You’ll Need (Requirements)

  • Membership Profile login details.

  • For statements: a date range (and format, if prompted).

  • (Optional) Your invoice number for quick reference in queries.

5. Common Mistakes to Avoid

  • Looking for statements under Invoices. Use My Account → Statements / Statement of Account.

  • Wrong date range. Expand the range if expected transactions don’t appear.

  • Assuming a statement updates instantly after an EFT. Statements reflect once payments are allocated.

  • Shape

6. Related Resources  

  • Understanding Your Invoice

  • Updating Your Payment Method (self-service card update)

  • Setting Up Recurring Payments (3- or 6-month options)

  • Handling Overdue Payments

7. Need More Help?

  • Open a ticket: Login to your Membership Profile → My Support and Tools → My Tickets → Log Ticket.