Support Centre

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Get back on track with your professional designation. 
Step-by-step guide to reinstating your membership after it has lapsed or been cancelled. 

1. How to Reinstate a Lapsed Membership  

2. Quick Overview 

  • If your membership has lapsed due to non-payment or non-compliance, you can reinstate it by meeting CIBA’s reinstatement requirements. 
    Doing so ensures you: 

    • Recover your professional designation and SAQA recognition. 

    • Regain access to CPD, practice licences, Membership Certificate, Letters of Good Standing, and other CIBA Rewards. 

    • Avoid starting a new application process from scratch. 

    Failure to reinstate within the prescribed period may mean you need to apply as a new member. 

3. Step-by-Step Instructions 

  • Log into your CIBA profile on the Member Portal. 

    • Navigate to Billing and check all outstanding invoices. 

    • Pay invoices in full or request a payment arrangement if eligible. 

    • Download and complete the Reinstatement Form (provided by Membership Support). 

    • Upload the completed form to your profile or email it to Membership Support. 

    • Submit your Annual Declaration online. 

    • Update your CPD record (Depending on a type of membership). 

    • Await confirmation from CIBA that your membership has been reinstated to Good Standing. 

    • Once reinstated, download your updated Membership Certificate and resume your benefits. 

4. Common Mistakes to Avoid 

  • Paying invoices but not completing the reinstatement form. 
    Always submit the required form to formalise reinstatement. 

  • Ignoring CPD compliance. 
    Upload and log your CPD before requesting reinstatement. 

  • Not submitting the Annual Declaration. 
    Payment alone does not reinstate membership compliance steps are required. 

  • Waiting too long. 
    Reinstatement is time-sensitive after certain periods, a full new application may be required. 

6. Need More Help?  

  • Membership Support Desk 
    Email: support@myciba.org 
    Tel: +27 (12) 643 1800 

  • Open a Support Ticket (On your profile, under “My Support & Tool”)