Support Centre
How can we help?
New members orientation. Finding Help & Contacting CIBA
Understanding Your Membership Dashboard
Setting Up Your Profile
Meet your CPD requirements with ease. What Counts as CPD
Accessing Free CPD Resources
Purchasing CPD Courses
Registering for Webinars and Events
Compliance & Conduct
Maintain professionalism and ethics. Reporting an Ethics Concern
Responding to a Complaint
Requesting Disciplinary Guidance
Understanding the Code of Ethics
Payments & Billing
How to pay, update details, or request refunds. Understanding Your Invoice
Paying Membership Fees
Paying Designation or Licence Fees
Setting Up Recurring Payments
Updating Your Payment Method
Requesting a Tax Invoice or Statement
Handling Overdue Payments
Cancelling Payments or Requesting Refunds
Professional Branding
Show your Chartered status with pride. Using the CIBA Member Logo
Referencing Your Designation in Documents
Ordering Professional Certificates
Displaying Your Chartered Status
Designations & Licences
Apply, renew, or upgrade your designation. Applying for a Designation
Applying for a Specialist Licence
Requirements & Documentation Needed
Using CIBA Services
Make the most of your membership perks. Accessing the Resource Library
Downloading Templates & Toolkits
Using Professional Practice Guides
Technical Support
Solve login and system issues. Submitting a Support Ticket
Reporting a Technical Issue
Troubleshooting Login Problems
Membership Applications
How to join or rejoin CIBA. Creating Your Online Profile
Starting a New Application
Information You’ll Need to Apply
Uploading Supporting Documents
Paying Your Application Fee
Application Timelines & Tracking Status
Cancelling or Restarting an Application
Using CIBA Services
Accessing the Resource Library
Downloading Templates & Toolkits
Using Professional Practice Guides
Accessing the Technical Helpdesk
Requesting Legal or Ethics Support
Contacting the Member Advisory Team
Participating in Specialist Forums
Membership Application
How to join or rejoin CIBA.Creating Your Online Profile
Starting a New Application
Information You’ll Need to Apply
Updating Your Information
Contact, employment, & preferences current. Updating Contact Details
Changing Employment Information
Uploading a Professional Photo
Events & Webinars
Attend, learn, and earn CPD. Registering for an Event
Joining a Live Webinar
Watching Event Recordings
Sponsor and Advertise
How to reach our members: Managing Your Membership
Keep your membership active and up to date. Renewing Your Membership
Downloading Your Membership Certificate
Upgrading or Changing Your Membership Type
Updating Your Information
Keep your contact, employment, and preferences current. Updating Contact Details
Changing Employment Information
Uploading a Professional Photo
Rewards
Exclusive offers and perks for members. Accessing the Member Rewards Portal
Redeeming Discounts & Vouchers
Using Partner Offers
Technical Support
Solve login and system issues. Submitting a Support Ticket
Reporting a Technical Issue
Troubleshooting Login Problems
Managing Your Membership
Keep your membership up to date. Renewing Your Membership
Downloading Your Membership Certificate
Upgrading or Changing Your Membership Type
Reinstating a Lapsed Membership
Rewards
Exclusive offers and perks for members. Accessing the Member Rewards Portal
Redeeming Discounts & Vouchers
Using Partner Offers
Claiming Complimentary CPD
Getting Started
Orientation for new and returning members.Navigating the Member Portal
Finding Help & Contacting CIBA
Understanding Your Membership Dashboard
Setting Up Your Profile
CPD (Continuing Professional Development)
Meet your CPD requirements with ease. What Counts as CPD
Accessing Free CPD Resources
Purchasing CPD Courses
Registering for Webinars and Events
Recording CPD Hours
Downloading CPD Certificates
CPD Requirements by Designation
Tracking Your CPD Progress
Compliance & Conduct
Maintain professionalism and ethics. Reporting an Ethics Concern
Responding to a Complaint
Requesting Disciplinary Guidance
Understanding the Code of Ethics
Designations & Licences
Applying for a Designation
Applying for a Specialist Licence
Requirements & Documentation Needed
Upgrading Your Designation
Events & Webinars
Attend, learn, and earn CPD. Registering for an Event
Joining a Live Webinar
Watching Event Recordings
Getting CPD Credit for Events
Payments & Billing
How to pay, update details, or request refunds. Understanding Your Invoice
Paying Membership Fees
Paying Designation or Licence Fees
Rewards
Exclusive offers and perks for members. Accessing the Member Rewards Portal
Redeeming Discounts & Vouchers
Using Partner Offers
Compliance & Conduct
Maintain professionalism and ethics. Reporting an Ethics Concern
Responding to a Complaint
Requesting Disciplinary Guidance
Membership Applications
How to join or rejoin CIBA. Creating Your Online Profile
Starting a New Application
Information You’ll Need to Apply
Payments & Billing
How to pay, update details, or request refunds. Understanding Your Invoice
Paying Membership Fees
Paying Designation or Licence Fees
Using CIBA Services
Make the most of your membership perks. Accessing the Resource Library
Downloading Templates & Toolkits
Using Professional Practice Guides
Professional Branding
Show your Chartered status with pride. Using the CIBA Member Logo
Referencing Your Designation in Documents
Ordering Professional Certificates
Getting Started
CPD (Continuing Professional Development)
Membership Application
How to join or rejoin CIBA.Creating Your Online Profile
Starting a New Application
Information You’ll Need to Apply
Uploading Supporting Documents
Using CIBA Services
Make the most of your membership perks. Accessing the Resource Library
Downloading Templates & Toolkits
Using Professional Practice Guides
Accessing the Technical Helpdesk
Sponsor and Advertise
How to reach our members: Updating Your Information
Keep your contact, employment, and preferences current. Updating Contact Details
Changing Employment Information
Uploading a Professional Photo
Changing Your Password
Setting Communication Preferences
Managing Privacy Settings
Technical Support
Solve login and system issues. Submitting a Support Ticket
Reporting a Technical Issue
Troubleshooting Login Problems
Resetting Your Password
Browser Requirements for the Member Portal
Escalating a Query
Getting Started
New members orientation. Managing Your Membership
Keep your membership up to date. Renewing Your Membership
Downloading Your Membership Certificate
Upgrading or Changing Your Membership Type
CPD (Continuing Professional Development)
Meet your CPD requirements with ease. What Counts as CPD
Accessing Free CPD Resources
Purchasing CPD Courses
Professional Branding
Show your Chartered status with pride. Using the CIBA Member Logo
Referencing Your Designation in Documents
Ordering Professional Certificates
Getting Started
Orientation for new and returning members.Navigating the Member Portal
Finding Help & Contacting CIBA
Understanding Your Membership Dashboard
Designations & Licences
Apply for, renew, or upgrade your professional credentials. Applying for a Designation
Applying for a Specialist Licence
Requirements & Documentation Needed
CPD (Continuing Professional Development)
Meet your CPD requirements with ease. What Counts as CPD
Accessing Free CPD Resources
Purchasing CPD Courses
Events & Webinars
Attend, learn, and earn CPD. Registering for an Event
Joining a Live Webinar
Watching Event Recordings
Getting CPD Credit for Events
Compliance & Conduct
Maintain professionalism and ethics. Reporting an Ethics Concern
Responding to a Complaint
Requesting Disciplinary Guidance
Make the most of your membership perks. Apply, renew, or upgrade your designation. Payments & Billing
How to pay, update details, or request refunds. Understanding Your Invoice
Paying Membership Fees
Paying Designation or Licence Fees
Setting Up Recurring Payments
Professional Branding
Show your Chartered status with pride. Using the CIBA Member Logo
Referencing Your Designation in Documents
Ordering Professional Certificates
Displaying Your Chartered Status
Managing Your Membership
Keep your membership active and up to date. Renewing Your Membership
Downloading Your Membership Certificate
Upgrading or Changing Your Membership Type
Reinstating a Lapsed Membership
Resigning Your Membership
Membership Categories Explained
Freezing or Pausing Membership (new – in case it becomes a policy)
Rewards
Exclusive offers and perks for members. Accessing the Member Rewards Portal
Redeeming Discounts & Vouchers
Using Partner Offers
Claiming Complimentary CPD
Staying Updated on New Benefits
Updating Your Information
Contact, employment, & preferences current. Updating Contact Details
Changing Employment Information
Uploading a Professional Photo
Changing Your Password
Technical Support
Solve login and system issues. Submitting a Support Ticket
Reporting a Technical Issue
Troubleshooting Login Problems
Resetting Your Password
Designations & Licences
Apply for, renew, or upgrade your professional credentials. Applying for a Designation
Applying for a Specialist Licence
Requirements & Documentation Needed
Upgrading Your Designation
Downloading Your Designation Certificate
Renewing Your Specialist Licence
Checking If You Qualify for a Licence
Events & Webinars
Attend, learn, and earn CPD. Registering for an Event
Joining a Live Webinar
Watching Event Recordings
Getting CPD Credit for Events
Event Cancellation & Refund Policy