Support Centre
How can we help?
Getting Started
For new or returning members who need to get oriented.Navigating the Member Portal
Finding Help & Contacting CIBA
Understanding Your Membership Dashboard
Membership Application
How to join or rejoin CIBA.Creating Your Online Profile
Starting a New Application
Information You’ll Need to Apply
Managing Your Membership
Keep your membership up to date. Renewing Your Membership
Downloading Your Membership Certificate
Upgrading or Changing Your Membership Type
Designations & Licences
Apply for, renew, or upgrade your professional credentials.Applying for a Designation
Applying for a Specialist Licence
Requirements & Documentation Needed
Payments & Billing
How to pay, update details, or request refunds. Understanding Your Invoice
Paying Membership Fees
Paying Designation or Licence Fees
Updating Your Information
Keep your contact, employment, and preferences current.Updating Contact Details
Changing Employment Information
Uploading a Professional Photo
CPD (Continuing Professional Development)
Meet your CPD requirements with ease. What Counts as CPD
Accessing Free CPD Resources
Purchasing CPD Courses
Using CIBA Services
Make the most of your membership perks. Accessing the Resource Library
Downloading Templates & Toolkits
Using Professional Practice Guides
Rewards
Exclusive offers and perks for members. Accessing the Member Rewards Portal
Redeeming Discounts & Vouchers
Using Partner Offers
Events & Webinars
Attend, learn, and earn CPD. Registering for an Event
Joining a Live Webinar
Watching Event Recordings
Professional Branding
Show your Chartered status with pride. Using the CIBA Member Logo
Referencing Your Designation in Documents
Ordering Professional Certificates
Technical Support
Solve login and system issues. Submitting a Support Ticket
Reporting a Technical Issue
Troubleshooting Login Problems
Compliance & Conduct
Maintain professionalism and ethics. Reporting an Ethics Concern
Responding to a Complaint
Requesting Disciplinary Guidance