A gradient background with shades of blue, darkening towards the bottom left corner.

Support Centre

How can we help?

Getting Started

For new or returning members who need to get oriented.

Navigating the Member Portal 

Finding Help & Contacting CIBA 

Understanding Your Membership Dashboard 

View More

Membership Application

How to join or rejoin CIBA.

Creating Your Online Profile 

Starting a New Application 

Information You’ll Need to Apply 

View More

Managing Your Membership  

Keep your membership up to date. 

Renewing Your Membership 

Downloading Your Membership Certificate 

Upgrading or Changing Your Membership Type 

View More

Designations & Licences

Apply for, renew, or upgrade your professional credentials.

Applying for a Designation 

Applying for a Specialist Licence 

Requirements & Documentation Needed 

View More

Payments & Billing 

How to pay, update details, or request refunds.  

Understanding Your Invoice 

Paying Membership Fees 

Paying Designation or Licence Fees 

View More

Updating Your Information 

Keep your contact, employment, and preferences current.

Updating Contact Details 

Changing Employment Information 

Uploading a Professional Photo 

View More

CPD (Continuing Professional Development) 

Meet your CPD requirements with ease. 

What Counts as CPD 

Accessing Free CPD Resources

Purchasing CPD Courses 

View More

Using CIBA Services  

Make the most of your membership perks. 

Accessing the Resource Library 

Downloading Templates & Toolkits 

Using Professional Practice Guides 

View More

Rewards  

Exclusive offers and perks for members. 

Accessing the Member Rewards Portal 

Redeeming Discounts & Vouchers 

Using Partner Offers 

View More

Events & Webinars 

Attend, learn, and earn CPD.  

Registering for an Event 

Joining a Live Webinar 

Watching Event Recordings 

View More

Professional Branding

Show your Chartered status with pride.  

Using the CIBA Member Logo 

Referencing Your Designation in Documents 

Ordering Professional Certificates 

View More

Technical Support 

Solve login and system issues. 

Submitting a Support Ticket 

Reporting a Technical Issue 

Troubleshooting Login Problems 

View More

Compliance & Conduct

Maintain professionalism and ethics.  

Reporting an Ethics Concern 

Responding to a Complaint 

Requesting Disciplinary Guidance 

View More